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Rules

 

GENERAL RENTAL CONDITIONS

 

1. The booking is confirmed only after the receiving of the deposit of 30% of the total amount, unless otherwise agreed). The deposit can be sent by bank transfer or through a credit card on the web-site www.turistica-tonussi.it . If the agency doesn’t receive the deposit until the date indicated in the reservation letter, the booking will be cancelled. As soon as the agency receives the deposit, the guest will receive a confirmation letter, which has to be shown at the arrival.

2. The balance is to be paid at the arrival by cash or credit card. The extras only by cash.

3. For cancellation made up to 4 weeks before the arrival, the guest must give advice in a written way to the agency. Following this way the advance payment will be considered as a deposit for a future reservation in the actual or in the following season; otherwise the deposit will not be repaid. The deposit isn’t transferable from one guest to another one. If the guest decides to go away in advance, the agency won’t give back the resting sum for the last days.

4. In any case of delay in the arrival day, the guest must inform the agency in time by phone.

5. If the guest doesn’t occupy the flat until 11.00 a.m. of the day after the arrival date (without giving notification), the agency has the right to rent the flat again to other guests.

6. Flats and parking places are available from 4.00 p.m. to 7.00 p.m. of the arrival date; before 4.00 the agency doesn’t guarantee any flat or parking. The parking places are suitable to cars, not to vans or caravans.

7. Any complaints at arrival must be notified to the agency within an hour. The agency will act as soon as possible checking the flat; if necessary, the agency will provide to set it in order again.

8. The guest receives the flat cleaned up and he has to clean it before his departure. At 9.00 a.m. of the departure date, flats and parking places have to be free. The flat has to be left as it has been found, this means that it has to be set in order again. The guest has to carry away rubbish, empty bottles or any personal things. The fridge must be cleaned and left free of any food. All the pots, cutlery, plates or glasses must be properly washed.

9. The housing of more people than indicated is strictly forbidden; children and babies as counted as adults. The beds number must correspond to the persons occupying the flat.

10. The agency is authorized to enter in the flat at any moment, for any repairs and maintenance, also during the absence of the guest. If the rental rules aren’t followed by the guest, the agency is allowed to terminate the contract at any time, even with the police attendance, if necessary.

11. The guest is obliged to give advice (soon) to the agency of damaged things in the flat, indoors or outdoors. Smoking inside the flats is absolutely forbidden (but it is allowed in the balconies or terraces). In the flats any unnecessary noise, especially at night, has to be avoided (wearing clogs, slamming doors, rearrange furniture or loud speaking).

12. All the flats are equipped with pillows, blankets and bedcovers, but not with bed and bath clothes; the guest has to carry them from home.

13. Every flat has one parking place and the guest must park exclusively in his parking place – it’ s the same number of the flat. Other cars must be moved away and parked nearby, respecting the highway code. The agency isn’t liable of any fines.

14. Pets are allowed: just one, with a surcharge of € 30,00 for all the period. The owners must follow some rules: pets are not allowed to sleep on the beds or on the sofa and can’t stay alone in the flats. Outdoors pets must be always kept on a leash. On the departure day owners have to check and to clean the flat, its balcony or terrace.

15. The agency isn’t responsible for any damage or theft occurring in the flats during the staying of the guests. The agency will try to help them and to solve any possible problem.

16. Any legal dispute has to be brought behind the court of justice in Venice.

17. The guest expressly accepts all the conditions here above written.